QUESTION REGARDING THE DELIVERY ORDERS
What is the difference between delivery orders FCA and delivery orders DAP?
FCA: With FCA (Free Carrier) Incoterm, the seller bears all costs and risks until the goods are loaded onto the agreed carrier. Thereafter, the buyer bears the costs and risks associated with the delivery of the goods. Vollers will not issue an invoice for the transport to you as the V-Connect user and order giver.
DAP: With DAP (Delivered At Place) Incoterm, the seller bears all costs and risks up to the agreed place of destination. Vollers will issue the transport invoice to you as the V-Connect user and order giver.
How do I enter a recipient?
Type the first few letters in the recipient field and a dropdown list of matching recipients will appear.
How do I add a new recipient?
To add a new delivery address, please click here:
Why is a recipient missing in the dropdown list?
In the settings you can see the list of all your addresses in "Delivery Addresses". Should the address be missing there, please add a new address by clicking on the button “Request new address”.
Can we review all orders once processed?
All created delivery orders can be found in the main menu at "Deliveries".
How do I cancel or change a submitted order?
After you have clicked on the "Submit order" button, the order can no longer be changed or cancelled online. Depending on how long it has been since you placed the order, it is possible to contact your contact person in the respective Vollers office to have changes made.
The order is urgent, what should I do?
If the default date is too late, send out the order with this date and ask your contact person in the respective Vollers office if an earlier date is possible. The date will be changed for you if organizationally possible.